Now Hiring

Responsibilities & Duties Include, but are Not Limited To:
• Serve as the first point of contact by answering phone calls, greeting visitors, and assisting customers in-store when needed.
• Handle client inquiries related to billing, services, and general concerns with professionalism and a customer-first approach.
• Prepare and manage communications such as emails, memos, invoices, reports, and estimates.
• Maintain accurate and up-to-date customer records and project notes in internal databases.
• Coordinate and follow up with clients and team members on active projects to ensure timely completion.
• Support daily operations by scheduling appointments, organizing digital and physical filing systems, and maintaining store cleanliness and inventory.
• Collaborate with vendors and suppliers to ensure technicians have the materials they need.

• Assist management with goal setting, reporting, and occasional overtime coverage during peak times or staff shortages.
• Assist with routine financial tasks, including recording payments and preparing bank deposits

• Associate or bachelor’s Degree in:
  • Business Administration, Communications or Office Administrator, Information/Computer Science, or other related degree or equivalent experience.
• Strong communication skills with a professional, customer-first mindset
• Eagerness to learn and adapt to new technologies and systems
• Effective time management and the ability to prioritize tasks independently
• Passion for supporting others and contributing to team success
• Organized, proactive, and solution-oriented with a collaborative work style
• Genuine interest in computers, networking, and emerging tech trends
• Clear and respectful communicator with both clients and team members

Responsibilities & Duties Include, but are Not Limited To:

• Travel to client homes and businesses for scheduled appointments (company vehicle is to be used)
• Diagnose and resolve issues related to computers, networking equipment, and other technology
• Design, implement, and support IT solutions and repairs
• Stay informed on current vendor partnerships to effectively support the services, software, and equipment we provide to clients
• Identify and pursue new vendor partnerships to enhance our client offerings
• Monitor and follow up on active projects to ensure steady progress
• Communicate project updates, billable hours, and key notes to in-store staff
• Document detailed notes on all customer and internal communications and interactions

• Associate’s degree or better in Information Technology (IT)
  (IT-Networking, IT-Computer Support or Similar Degree)
• 1+ years in Information Technology position preferred, but not required
• Strong communication skills with a professional, customer-first mindset
• Eagerness to learn and adapt to new technologies and systems
• Effective time management and the ability to prioritize tasks independently
• Passion for supporting others and contributing to team success
• Organized, proactive, and solution-oriented with a collaborative work style
• Genuine interest in computers, networking, and emerging tech trends
• Clear and respectful communicator with both clients and team members